Privacy & Cookies Policy

• 1. Background

  • 1.1 This website, www.amaron.com and its associated domains including its mobile application, Amaron Konnekt, (the “Website”) is owned and operated by Amara Raja Energy and Mobility Limited (formerly known as Amara Raja Batteries Limited) (the “Company”/ “Amaron”/“we”/ “our”), having its registered office at Renigunta – Cuddapah Road, Karakambadi, Tirupati – 517520, Andhra Pradesh, India and corporate office at “Terminal-A”, 1-18/1/AMR/NR, Nanakramguda, Gachibowli, Hyderabad – 500 032, State of Telangana, India.
  • 1.2 This privacy policy describes the manner in which the Company and its affiliates collect, process, store, share, retain and purge your personal information and/or data that we receive from you when you visit and/or use our Website to place orders (the “Services”) which we otherwise collect from you (the “Privacy Policy”).
  • 1.3 Protecting your personal information is our priority and usage of such information shall be in accordance with this Privacy Policy and applicable laws governing data protection and privacy in India.

• 2. Meanings

  • 2.1 The term “Personal Data” shall mean any information that identifies you in accordance with Digital Personal Data Protection Act, 2023 (the “DPDP Act”) and does not include any publicly available information. It shall however exclude any information permitted by law to be used with any restriction or bar.
  • 2.2 The term “You/you” or “Your/your” or “Yourself/yourself”’ shall means and include any person who visits the website and/or uses the Services of the Company.
  • 2.3 The term “Business Partner” shall be including but not limited to delivery partners, franchisee and/or retailer, duly authorised by the Company to provide the Services.

• 3. Applicability

  • 3.1 This Privacy Policy describes the manner in which the Company collects, processes, stores, shares and retains your Personal Data.
  • 3.2 This Privacy Policy is limited in its applicability only to your use of the Website. It does not apply to any Personal Data, so collected by any third parties by virtue of you clicking any third party links on our website out of your free volition (the “3rd Party Website”). In such an event, the Privacy Policy of such 3rd Party Website shall be applicable to You.

• 4. General Consent

  • 4.1 By availing and/or using the Services of the Company, you hereby provide your express consent to the Company to collect, process, store, share, retain and purge the Personal Data submitted by you in accordance with the applicable law, as amended from time to time.
  • 4.2 The Company respects your privacy. You shall be entitled to withdraw your consent at any time by filling out the form at https://www.amaron.com/terms-and-conditions/form , which shall not apply in case of any ongoing Services.
  • 4.3 The Company updates this Privacy Policy from time to time. You shall be notified of such changes to this Privacy Policy via notification on our Website, your registered email, and/or your registered mobile (the “Notice”). Such process may include reobtaining your consent using such format and/or manner as may be required by law from time to time.
  • 4.4 Your continued use of the Website and/or Services available through the Website despite such Notice shall constitute as your acknowledgement of the modified Privacy Policy and commitment to abide by the same.

• 5. Collection and Use of Personal Data

  • 5.1 We value your privacy and shall collect your Personal Data only when you have provided the same to us voluntarily and/or with your consent as per the applicable laws which shall include the following:
    • a) Your name, email address, phone number, Account ID, password, and geographic location (the “Customer Account Data”),
    • b) Your debit card or credit card information or online payment vaults (the “Payment Information”), and
    • c) Service Data.
  • 5.2 The Personal Data, aforementioned, so collected by the Company shall be processed for the following purposes:
    • a) providing the Services and contacting you in furtherance to it;
    • b) enable your access in order to use the Services including delivering mobile and/or email notifications like one-time passwords, providing confirmations, alerts, updates, et cetera;
    • c) personalizing the services for you;
    • d) providing better customer experience;
    • e) obtaining user feedback on our Services;
    • f) responding to your queries, requests, claims and resolving any issues;
    • g) keeping you informed or updating you on various products and services;
    • h) sending you such information that may be of interest to you;
    • i) archival or backup purpose(s);
    • j) cooperating with government, regulatory, judicial and/or quasi-judicial authorities in accordance with our legal obligations under applicable laws to the extent required;
    • k) notifying You of any data breach;
    • l) notifying You of any violation of any third party rights, law, agreements and/or policies;
    • m) sharing your Personal Data with Business Partners in furtherance to the Services;
    • n) developing and improving our Services to You;
    • o) monitoring aggregated metrics such as the total number of visitors and traffic;
    • p) sending you marketing communications upon consent;
    • q) to send you e-mails and/or contact you for various customer satisfaction surveys, market research, promotional activities and/or in connection with certain transactions.
  • 5.3 In furtherance to providing our Services to You, we shall collect and process your Personal Data only if your Personal Data is true, correct, accurate and up-to-date. and/or manner as may be required by law from time to time.
  • 5.4 We shall be entitled to withdraw our Services immediately upon discovery of your Personal Data to be incorrect, incomplete and/or inaccurate without any notice and/or at the discretion of the Company, without limitation to inititing any legal action against you for seeking any legal relief and/or remedy.
  • 5.5 In accordance with applicable laws, we may also collect and store certain user-related information whenever you visit our Website which shall be including but not limited to the following:
    • a) Computer and internet connection including your IP address, operating system and browser type;
    • b) Mobile carrier and device information including device and application IDs;
    • c) Cookie information and information about the timing, frequency and pattern of your use of our Website;
  • 5.6 The aforementioned information, so collected by the Company shall be processed for the following purposes:
    • a) monitoring the traffic on our Website;
    • b) provide better customer experience on our Website;
    • c) aggregating data such as statistical or demographic data; and
    • d) advertising and marketing.
  • 5.7 The Company may also collect and process your Personal Data in accordance with the applicable laws including but not limited to:
    • The Company shall take all reasonable measures as prescribed under law to prevent unauthorized access and misuse of your Personal Data. However, the Company shall not be responsible for any such unauthorized access and misuse of your Personal Data by unauthorized persons despite having taken all such measures prescribed under the applicable laws.

• 6. Disclosure of Personal Data

  • 6.1 We shall not use your Personal Data for any purpose other than in furtherance to providing the services.
  • 6.2 We may disclose your Personal Data in the following instances:
    • a) with our Business Partners in furtherance to providing the Services, upon taking your express written “prior consent” and on a “need to know” basis;
    • b) with any judicial, quasi-judicial, regulatory, statutory and/or any government agency pursuant to any legal requirement.
  • 6.3 We shall not share, sell, or otherwise provide your Personal Data received from you to any third party without your consent, except as described herein or as required by law.

• 7. Data Transfer

  • 7.1 Unless expressly permitted under law and by express consent by you, we shall not transfer your Personal Data with any third party, within and/or outside the territorial jurisdiction of India.
  • 7.2 In the event of a merger or acquisition or change of control of the Company with/by another entity, the Company reserves the right to share and/or transfer all or a portion of your Personal Data with such other entity in accordance with the applicable laws.

• 8. Public Data

  • 8.1 Any information that is freely available or accessible in the public domain or furnished under any law for the time being in force shall not be regarded as Personal Data.
  • 8.2 We shall not be responsible in any manner of whatsoever nature for any unauthorized use, violation or misuse of such publicly available information.

• 9. Children and Disabled Persons

  • 9.1 Our Services are not intended for children. If You are under the age of eighteen (18) years and/or a disabled person, you shall be entitled to submit your Personal Data while using the Website only with the expressed consent of your parent or guardian, as the case may be.
  • 9.2 In the event of discovery of You being a minor and/or disabled, the Company shall, without any notice, shall at its sole discretion stop the Services including but not limited to removing your information from its system and seek such legal remedy as may be prescribed under applicable laws.

• 10. Data Retention and Storage

  • 10.1 We shall retain your Personal Data on our servers for such period as may be prescribed by law from time to time.
  • 10.2 In the event that we are unable to process the Personal Data submitted by you for whatsoever reason(s) or when the purpose of collection and/or processing of your Personal Data is fulfilled, your Personal Data shall be deleted unless it is required by us to retain such Personal Data under law and/or as may be required for any internal or external audit purposes.
  • 10.3 We are committed to comply with applicable laws to ensure that all measures, so prescribed by law, are taken for storing the Personal Data in order to ensure safety and security of your Personal Data.
  • 10.4 We may store your data on servers provided by any third-party hosting vendor whom we have a valid contract with.

• 11. Data Purging

  • 11.1 The Company has necessary policies, mechanisms and tools in place to ensure that all your Personal Data so collected and stored is deleted as soon as the purpose, as described in this Policy is completed, unless it is mandated by law to be maintained by the Company.
  • 11.2 Any data destroyed shall be disposed of in a manner that protects the confidentiality of your Personal Data, in an appropriate manner as per the standards prescribed by law including DPDP Act, Information Technology Act, 2000 and its applicable rules.

• 12. Your Rights

  • 12.1 Under the laws relating to privacy and data protection in India, you have the following rights with respect to your Personal Data:
    • a) The right to access your Personal Data.
    • b) The right to correct your Personal Data.
    • c) The right to delete your Personal Data.
    • d) The right to nominate another individual to exercise your rights with respect to your Personal Data that is collected by the Company.
  • 12.2 You may exercise these rights via the form at https://www.amaron.com/terms-and- conditions/form.

• 13. Data Security

  • 13.1 We shall take all reasonable measures to prevent unauthorized access, use and disclosure of your Personal Data.
  • 13.2 In furtherance to keeping your Personal Data safe and secure, the Company may collect the following information:
    • a) Anonymous data from every visitor of the Website to monitor traffic and fix bugs which includes (without limitation) information like web requests, the data sent in response to such requests, the Internet Protocol (“IP”) address, the browser type, the browser language, unique identifiers of the device through which the application is accessed, such as VPN, information of Wi-Fi connectivity and a timestamp for the request; and
    • b) Log file information is automatically reported by your browser each time the application is viewed. The server supporting the application logs may include information such as web request, IP address, Analytical Code, Geo Stamp, browser type, browser language, referring/exit pages and Universal Resource Locators (“URL”), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on a particular page, the date and time of the request (“Log File Information”). Such Log File Information collected is not associated with any Personal Information and is only tagged to the unique identifier for a particular device.

• 14. Use of Cookies

  • 14.1 We may use cookies to help you personalize your online experience, which is a text file placed on your hard disk by a webpage server.
  • 14.2 Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookies to you. Cookies cannot be used to run programs or deliver viruses to your computer.
  • 14.3 We utilize both first-party and third-party cookies which includes acopendivids, acgroupswithpersist, utma, _utmb, _utmc, _utmz,display_features_cookie. The first-party cookies are used to identify general language and location preferences and are issued by amararaja.com domain. While the third-party cookies are managed by the service providers and are used to compile long-term records of browsing history.
  • 14.4 You may set your browser to reject browser cookies. However, if you set your browser options to disallow cookies, you will limit the functionality we can provide when you visit our website.

• 15. Do Not Track (“DNT”)

  • 15.1 We respect your privacy and we respond to your Do Not Track (“DNT”) signals.
  • 15.2 You are requested to enable the DNT feature on your internet/web browser in order to ensure that you are in control of tracking. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

• 16. Liability

  • 16.1 The Company shall in no manner be liable for any violation under this Privacy Policy, if the Personal Data,
    • a) is already available in the public domain; or
    • b) is obtained by you using illegal and/or unlawful means; or
    • c) is provided by any person who is incompetent under the applicable laws governing contracts.

• 17. Grievance Redressal

  • 17.1 You have the right to ‘opt-out’ of providing your Personal Data and may withdraw your ‘Consent’ by filling out the form at https://www.amaron.com/terms-and-conditions/form to our Consent Manager
  • 17.2 In the event of any grievance, you are requested to write to our Data Protection Officer by filling out the form at https://www.amaron.com/terms-and-conditions/form
    Amara Raja Energy & Mobility Limited
    “Terminal – A”
    1-18/1/AMR/NR
    Nanakramguda, Gachibowli
    Hyderabad – 500032
    State of Telangana, India

• 18. Dispute Resolution & Governing Law

  • 18.1 Any dispute or grievance remaining unresolved for a period of over 30 (thirty) business days, post exhausting grievance redressal mechanism, may be resolved by referring such disputes to the Data Protection Board (the “DPB”) as may be notified by the Government of India in this regard.
  • 18.2 This Privacy Policy shall be governed by the laws governing data protection and privacy laws withing the jurisdiction of India.

• 19. Changes to This Privacy Policy

  • 19.1 The Company reserves the right to change this Privacy Policy from time to time as may be required under any law.
  • 19.2 We will notify you about any and all significant changes in the Privacy Policy by sending a notice to the primary email address specified in your account or placing a notice on our Website seeking your acknowledgement and consent to such changes.
  • 19.3 Your continued use of the Website and/or Services available through the Website despite such notice will constitute your acknowledgement of the modified Privacy Policy and commitment to abide by the same.

• 20. Email Communications

  • 20.1 From time to time, we may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our products and/or services, you may receive a notification from us either by email and/or message.
  • 20.2 If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by clicking on the “unsubscribe” button.

• 21. Contact Information

  • 21.1 The Company welcomes your questions or comments regarding this Privacy Policy and its contents thereof by filling out the form at https://www.amaron.com/terms-and-conditions/form.